feather and flora

Privacy Policy

Last Updated: November 2026

At Feather and Flora (https://featherandflora.au), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth).

By using our website, purchasing our art or photography, or interacting with us, you agree to the collection and use of information🧴 as outlined in this policy.

1. Personal Information We Collect

We only collect personal information that is reasonably necessary for our business operations. Depending on how you interact with us, we may collect:

  • Contact Details: Your name, email address, phone number, and billing/shipping addresses.
  • Transaction Information: Details about products you purchase from us, though we do not store your credit card or financial account numbers directly.
  • Website Interaction Data: IP addresses, browser user agent strings, and data collected via cookies when you visit our website or leave comments.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Purchase artwork, photography, or services through our website.
  • Subscribe to our newsletter or marketing updates.
  • Complete a contact form, email us, or interact with us on social media.
  • Leave a comment on our website posts.

3. Why We Collect and Use Your Information

We use your information to provide you with our products and services, including to:

  • Process and fulfill your orders (including invoicing and delivery).
  • Respond to your inquiries, feedback, or customer service requests.
  • Maintain and improve our website performance, security, and spam detection.
  • Send you marketing communications, updates, or newsletters, provided you have consented to receive them.

4. Direct Marketing and Opting Out

We may use your personal information to send you updates about Rosalie’s art, Beverley’s photography, or new posts. We will never sell your data to third-party marketers.

You can opt out of receiving marketing communications from us at any time by:

  • Clicking the “unsubscribe” link at the bottom of any marketing email.
  • Contacting us directly via the details provided at the bottom of this policy.

5. Sharing and Disclosing Your Information

We do not sell, rent, or trade your personal information. We only disclose your information to trusted third-party service providers who assist us in running our business, such as:

  • Shipping Providers: Courier and postal services required to deliver physical art or photography prints to your address.
  • Digital & IT Services: Web hosting providers, email marketing platforms, and automated spam detection services.

Overseas Disclosures: Some of our digital service providers or their servers may be located outside of Australia (such as in the United States or Europe). We take reasonable steps to ensure these providers handle your data securely and in a manner consistent with the APPs.

6. Cookies and Third-Party Integration

Our website uses cookies to enhance your browsing experience. If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for your convenience. Temporary cookies are also used to manage login sessions and display preferences.

Articles on this site may include embedded content (e.g., videos, images, or social media links). Embedded content from other websites behaves in the exact same way as if you visited that website directly, and those external sites may collect data or track your interaction according to their own privacy policies.

7. Data Security and Retention

We take data security seriously and implement reasonable technical and organizational measures to protect your personal information from misuse, interference, loss, unauthorized access, or disclosure.

We only retain your personal information for as long as necessary to fulfill our business purposes or comply with legal, financial, or tax reporting requirements. When no longer required, your personal information is securely destroyed or permanently de-identified.

8. Your Rights: Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you, or to request that we correct any inaccurate, outdated, or incomplete information.

If you wish to access or correct your data, or request that your account/comment history be deleted, please contact us using the details below. We will respond to your request within a reasonable timeframe.

9. Complaints and Contact Information

If you have any questions about this Privacy Policy, concerns about how your data is handled, or wish to make a complaint regarding a potential breach of the Australian Privacy Principles, please contact us at:

We take all complaints seriously and will investigate and respond to you in writing. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.